Legal

fe77 Privacy Policy

fe77 takes your privacy seriously. This policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information. No jargon, no hidden clauses.

Last updated: 1 January 2025

How fe77 Protects Your Privacy

Six core commitments fe77 makes to every player regarding their personal data and privacy.

Data Is Encrypted

All personal data transmitted between your device and fe77's servers is encrypted using TLS. Sensitive data stored on fe77's systems — including payment details and identity documents — is encrypted at rest. Your information is never stored in plain text.

Never Sold to Third Parties

fe77 does not sell, rent, or trade your personal data to third parties for marketing or advertising purposes. Your data is used only to operate your account, process payments, verify identity, and provide customer support. That's it.

You Control Your Data

Every fe77 player has the right to access, correct, or request deletion of their personal data. You can submit a data request at any time by contacting fe77 support. Requests are handled within 30 days and at no cost to you.

Data Kept Only as Long as Needed

fe77 retains personal data only for as long as it is necessary for the purpose it was collected, or as required by applicable law. Account data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations.

Cookies Are Minimal

fe77 uses only the cookies necessary to operate the platform — session management, security, and basic analytics. fe77 does not use third-party advertising cookies or tracking pixels. You can manage cookie preferences from your browser settings at any time.

Breach Notification

In the unlikely event of a data breach that affects your personal information, fe77 will notify affected players promptly and take immediate steps to contain the breach. fe77 maintains an incident response plan and conducts regular security reviews of all systems.

Your privacy matters at fe77. This Privacy Policy describes how fe77 ("we", "us", "our") collects, uses, stores, and protects the personal data of players ("you", "your") who use the fe77 platform at fe77.app. By registering an account or using the fe77 platform, you confirm that you have read and understood this policy.

1 Who We Are

fe77 is an online gaming platform operating at fe77.app, serving players primarily in Bangladesh. fe77 is the data controller responsible for the personal data collected through the platform. This means fe77 determines the purposes and means of processing your personal data.

If you have any questions about how fe77 handles your personal data, or if you wish to exercise any of your data rights, you can contact the fe77 privacy team at [email protected]. fe77 aims to respond to all privacy-related queries within 5 business days.

2 Data We Collect

fe77 collects personal data in several ways — directly from you when you register or use the platform, automatically when you interact with the platform, and from third-party payment providers when you make a deposit or withdrawal.

Category Data Collected How Collected
Identity Full name, date of birth, national ID number, photo ID Registration form, verification process
Contact Mobile number, email address Registration form
Financial bKash / Nagad / Rocket account number, transaction history Deposit and withdrawal process
Technical IP address, device type, browser type, operating system Automatically on platform access
Usage Games played, bets placed, session duration, login history Automatically during platform use
Communications Support chat transcripts, emails sent to fe77 Customer support interactions
Sensitive Data: fe77 only collects identity documents (such as a national ID card) when required for age or identity verification. These documents are stored securely and are not used for any purpose beyond verification.

3 How We Use Your Data

fe77 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. The specific purposes are:

  • To create and manage your fe77 account.
  • To verify your age and identity as required by our responsible gaming obligations.
  • To process deposits and withdrawals via bKash, Nagad, and Rocket.
  • To detect and prevent fraud, money laundering, and other illegal activity.
  • To provide customer support and respond to your queries.
  • To send you important account notifications — such as deposit confirmations, withdrawal updates, and security alerts.
  • To send you promotional communications about fe77 bonuses and offers, where you have opted in to receive them.
  • To monitor and improve the performance and security of the fe77 platform.
  • To comply with applicable legal and regulatory obligations.

fe77 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you, except where required by law or where you have given explicit consent.

4 Legal Basis for Processing

fe77 processes your personal data on the following legal bases:

  • Contract: Processing is necessary to perform the contract between you and fe77 — specifically, to operate your account and process your transactions.
  • Legal Obligation: Processing is necessary to comply with anti-money laundering laws, age verification requirements, and other applicable regulations.
  • Legitimate Interests: Processing is necessary for fe77's legitimate interests in fraud prevention, platform security, and improving the player experience — provided those interests are not overridden by your rights.
  • Consent: Where fe77 sends you marketing communications or uses non-essential cookies, this is based on your consent. You can withdraw consent at any time.
Marketing Opt-Out: If you no longer wish to receive promotional emails or messages from fe77, you can unsubscribe at any time by clicking the unsubscribe link in any marketing email, or by contacting fe77 support. Opting out of marketing does not affect transactional communications related to your account.

5 Data Sharing

fe77 does not sell your personal data. fe77 shares personal data only in the following limited circumstances:

  • Payment Providers: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions — typically your account number and transaction amount.
  • Identity Verification Services: Where fe77 uses a third-party provider to verify your identity or age, your identity documents and personal details are shared with that provider for verification purposes only.
  • Fraud Prevention: fe77 may share data with fraud prevention agencies and industry bodies to detect and prevent fraudulent activity across the online gaming sector.
  • Legal Authorities: fe77 will disclose personal data to law enforcement, regulatory authorities, or courts when required to do so by a valid legal request or court order.
  • Business Transfers: In the event of a merger, acquisition, or sale of fe77's business, player data may be transferred to the acquiring entity. Players will be notified of any such transfer in advance.

All third parties with whom fe77 shares personal data are required to handle that data in accordance with applicable data protection laws and fe77's data processing standards. fe77 does not permit third parties to use your data for their own marketing purposes.

6 Cookies and Tracking

fe77 uses cookies — small text files stored on your device — to operate the platform and improve your experience. fe77 uses the following types of cookies:

  • Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
  • Analytics Cookies: Used to understand how players use the platform — which pages are visited most, where players encounter errors, and how long sessions last. This data is aggregated and anonymised.
  • Preference Cookies: Used to remember your settings, such as language preference and display options.
No Advertising Cookies: fe77 does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts. Your browsing activity on fe77 is not shared with advertising networks.

You can manage or delete cookies through your browser settings at any time. Disabling essential cookies will affect the functionality of the fe77 platform and may prevent you from logging in or completing transactions.

7 Data Security

fe77 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

  • TLS encryption for all data in transit between your device and fe77's servers.
  • Encryption at rest for sensitive data including payment details and identity documents.
  • Access controls that restrict employee access to personal data on a strict need-to-know basis.
  • Regular security audits and penetration testing of fe77's systems.
  • Two-factor authentication options for player accounts.
  • Automated monitoring for suspicious login activity and unusual transaction patterns.

While fe77 takes every reasonable precaution to protect your data, no system is completely immune to security risks. fe77 encourages players to use a strong, unique password for their fe77 account and to enable two-factor authentication where available. If you suspect your account has been compromised, contact fe77 support immediately.

8 Data Retention

fe77 retains personal data for as long as it is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

Data Type Retention Period Reason
Account Data 5 years after account closure Anti-money laundering compliance
Transaction Records 7 years Financial regulatory requirements
Identity Documents 5 years after account closure Age and identity verification compliance
Support Communications 3 years Dispute resolution and quality assurance
Technical / Log Data 12 months Security monitoring and fraud detection
Marketing Preferences Until opt-out or account closure Consent management

After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

9 Your Privacy Rights

As a fe77 player, you have the following rights over your personal data. You can exercise any of these rights by contacting fe77 support at [email protected]. fe77 will respond within 30 days and will not charge a fee for handling your request.

Right of AccessRequest a copy of all personal data fe77 holds about you.
Right to RectificationAsk fe77 to correct inaccurate or incomplete personal data.
Right to ErasureRequest deletion of your personal data where there is no legal basis for retention.
Right to RestrictionAsk fe77 to restrict processing of your data in certain circumstances.
Right to PortabilityReceive your personal data in a structured, machine-readable format.
Right to ObjectObject to processing based on legitimate interests or for direct marketing.
Identity Verification for Data Requests: To protect your privacy, fe77 will verify your identity before processing any data rights request. You may be asked to confirm your registered mobile number, email address, or provide a copy of your ID.

10 Children's Privacy

The fe77 platform is strictly for adults aged 18 and over. fe77 does not knowingly collect personal data from anyone under the age of 18. If fe77 discovers that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed.

If you are a parent or guardian and believe that a minor has registered an account on fe77, please contact fe77 support at [email protected] immediately. fe77 will investigate and take appropriate action within 24 hours of receiving your report.

18+ Only: fe77 uses age verification checks during registration and may request identity documents at any time to confirm that a player meets the minimum age requirement. Accounts that fail age verification will be suspended until verification is completed.

11 Changes to This Privacy Policy

fe77 may update this Privacy Policy from time to time to reflect changes in how we handle personal data, changes in applicable law, or improvements to our platform. When material changes are made, fe77 will notify players via a notice on the platform or by email to the address registered on the account.

The updated Privacy Policy will be published on this page with a revised "Last Updated" date. Continued use of the fe77 platform after the effective date of any changes constitutes your acceptance of the updated policy. fe77 recommends that players review this page periodically.

If you do not agree with any changes to this Privacy Policy, you should stop using the fe77 platform and contact support to close your account and request deletion of your personal data.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fe77 handles your personal data, please get in touch with the fe77 privacy team:

  • Email: [email protected]
  • Live chat: available from the fe77 platform after login, 24/7.

fe77 aims to respond to all privacy-related queries within 5 business days. If you are not satisfied with fe77's response to a privacy concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.

Governing Language: This Privacy Policy is written in English. In the event of any conflict between the English version and a translated version, the English version shall prevail.

Play at fe77 with Full Confidence

Your data is protected, your privacy is respected, and your winnings are paid fast. Join fe77 today and experience gaming you can actually trust.

18+ only. Play responsibly. Terms and conditions apply.